Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Challenge yourself to lead the development and delivery of innovative learning strategies that enhance operational performance and customer experience
- Together we’ll achieve a culture of continuous improvement, driving impactful learning solutions that align with business goals
- Permanent, full-time opportunity based at Perth Airport
Operations are the heart of our business. It’s here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land. In this dynamic and constantly evolving sector, it’s your drive to deliver our business goals that will keep our organisation competitive for the future.
As the Learning Manager – Customer, you’ll play a key role in shaping learning strategies that drive operational excellence and outstanding customer outcomes across the Qantas Group. You’ll collaborate with senior leaders to assess training needs, design innovative learning solutions, and ensure alignment with Qantas’ business goals. Leading a team of training professionals, you’ll oversee the development and delivery of customer experience and operational learning programs across multiple AOCs, ensuring high-quality, compliant, and effective training.
In this fast-paced role, your ability to influence, collaborate, and deliver results will be crucial. You’ll leverage adult learning methodologies to foster a culture of continuous improvement, provide strategic L&D input, and ensure business needs are seamlessly integrated into training delivery.
You’ll Have
- 5+ years of experience in learning, development, or training leadership.
- Tertiary qualifications in Adult Education or a related discipline.
- Proven experience working in an operational environment, preferably aviation.
- Strategic business partnering and influencing skills at senior leadership level.
- Strong knowledge of adult learning principles and training methodologies.
- Project management and change management expertise.
- Exceptional facilitation, leadership and stakeholder engagement skills.
- Ability to manage competing demands across onshore and offshore operations.
- High proficiency in MS Office and strong digital learning literacy.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
If you’re ready for a culture that will challenge and excite you, submit an application today.
Applications close: Wednesday, 30 April 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
